We strive to ensure your order arrives fresh and intact. Because of this, orders are shipped Monday through Wednesday ONLY, via FedEx, and the two options are either overnight, or two day shipping. Please allow 1-3 business days for order processing.
How will my package arrive?
We pack our pudding cups in an insulated box liner within a shipping box with enough dry ice/ cold packs to keep the contents cold and/or frozen well into the evening of the delivery date. It is best to open the package immediately upon arrival and put your cups into the refrigerator or freezer- whichever you prefer. If the dry ice has not evaporated, DO NOT HANDLE WITH BARE HANDS, use gloves to discard.
No Signature Required.
Fed Ex is authorized to leave all packages at the destination without signature. Khanisa's is not responsible for packages left outside for extensive lengths of time.
Please be mindful of weather conditions. If you are in a warm climate please do not allow package to sit outside for long periods of time. Khanisa's is not responsible for damaged packages due to weather conditions.
If your package is a gift, please be certain that the recipient will be in town on the day it is scheduled to arrive.
When the shipping label is created you will receive an email with your tracking number.
Requested Delivery Weeks
It is possible to request a delivery week by checking the appropriate box on the order. You may write the desired date into the notes as well, but we will take into account the chosen shipping option (overnight or two-day), and remember- we only ship packages out Monday thru Wednesday to avoid your order sitting over the weekend.
khanisas.com and/or Khanisa's LLC cannot be responsible for damage or loss of gifts due to unavailable recipient, incorrect address information, or theft. We are not able to change the address or cancel an order once the package has shipped. Please ensure that all information is correct when filling our shipping forms.
Standard Shipping Times
Your package will arrive in 5 – 10 business days (or less) from the day we receive your order. Orders received with longer transit locations than shipping days left in the week will be held for shipment the following Monday. Using standard shipping, your package will arrive Tuesday through Friday and Saturday if possible.
Holidays and Changes in Scheduling
Please be sure to order in time for the Holidays, taking into account the 5 to 10 business days. We are closed on major holidays, but will try our very best to get your package out before closing.
To guarantee delivery we must have the complete and correct address. We are not able to deliver to PO Boxes, A.P.O or F.P.O addresses due the highly perishable nature of the pudding cups.
Gift Messages and Receipts
All orders include a packing slip with no pricing information. We include a postcard with the designs of our choice if there has been a message included with the order.
Questions or Concerns?
We would love to hear from you! Please call during normal business hours;
Mon-Thursday: 12pm until 8pm
Friday- Saturday: 12pm until 9pm
Sunday: 12pm until 5pm
*Hours subject to change during holidays.